GUEST COMPENDIUM

Welcome

Tuross Beach Cabins & Campsites welcomes you and we hope you enjoy your stay!

Hotel Information

For your convenience, we have included some local information and brochures for activities in your room.
There are many more brochures available at the reception.

General Information

Hotel Information

For your convenience, we have included some local information and brochures for activities in your room. There are many more brochures available at the reception. If you have any further questions about the local area or the site, please do not hesitate to ask our staff at the reception.

Reception Hours

Reception is open from 8.30am to 6pm all year round except closed Christmas Day (hours over Winter may vary). After hours contact number 0487 706 698

Check in/ Check Out

Check in is from 2.30 pm to 6pm – late arrivals to notify Reception. Check out is before 10am.

Cancellations

Standard Rate

Cancellations or changes may be made up to the day prior your arrival. Cancellations made after that time will be charged the full amount of your stay.
Peak Season – (17 December-30 January & Easter Weekend)
If cancelled prior to 30 days of your arrival date a full refund will be provided.
If cancelled between 15-29 days prior to arrival date 50% of your total booking will be charged.

Smoking

Tuross Beach Cabins & Campsites is a totally non-smoking park.

Loss and Damage

Please take note of the Innkeepers Liability Act, which is on display at Reception and in your room.

Lost and Found

Lost property will be retained for one month. Should you need to trace lost property, please contact Reception.

Housekeeping

The cabins are self- contained, no housekeeping is required. If a guest is staying 10days or longer we will change over the bed linen and towels. We charge a $100.00 pre-authorisation on the guest’s credit card (cleaning bond) to ensure the cabin is left in a reasonable state.

Guest Facilities

Admin Facilities

Print and Fax facilities available at reception

Internet

Laundry Access

Coin-Operated Laundry Facility with washing machine and dryers. ($1 Coins available at the reception)

Other Facilities

Hair Dryers and Iron’s are available at reception.

Ironing Boards are also available at the Laundry.

BBQ Facilities

Electric BBQ’s are available for use at the park.

Entertainment

Books available at reception- swap or purchase for $4.

DVD’s also available at reception- free with a $20 cash refundable deposit.

Outdoor Areas and Pools

All of our rooms face into a central courtyard where our sparkling outdoor pool is located. It is surrounded by a security fence and child-proof gates for your family’s protection. The pool closes at 9.00 pm every night, ensuring a peaceful night’s sleep for all. Timber decks surround the entire pool area with ample seating areas designed to soak up the summer sun and make it easy for you to keep a watchful eye on the children.

The first floor provides a timber decked courtyard for relaxing; our sparkling outdoor pool completes the picture for a truly private and peaceful stay.

Public Areas

Security

safe

There is a safe located in the Master bedroom. A safe key is supplied with your room key. To operate, please follow the instructions listed below.

1. If the safe is locked, slide the centre panel of the door & place the key in the slot to open.

2. To reset safe with your code, press the red button on the inside of the door near the hinge.

3. Press a selection of up to 8 numbers, then press B within 15 seconds. It is now set with your code.

4. To open, press your code then the letter A within 15 seconds.

Internet

Wifi Internet Access is available throughout the park.

Internet/Wifi

We provide high-speed wireless internet, which is available in all areas, enabling laptop use around the pool as well as in your room.

Nearby Attractions

Capital Cinema, Warrnambool ??

Local Services

TOURS:

Tour bookings for our local attractions can be made at Reception. Please speak to our team about things to see and do in Warrnambool.

The reception desk can provide you with information regarding local and regional site seeing. For further information contact the Warrnambool Visitor Information Centre on 03 5559 4620.